Privacy Policy

Registered name: Leodis Plumbing & Heating Ltd

We are the controller of your personal data. For more information on controllers and their responsibilities please see Key data protection terms you need to know.

Contact details

Post: Unit 3 Pool Bank Business Park, Pool Road, Otley, LS21 1FD.

Telephone: 0113 3061050

Email: sales@thegoodheatingco.com

Introduction
At The Good Heating Co. (Leodis Plumbing & Heating Ltd), we are committed to protecting your personal information and respecting your privacy. This notice explains how we collect, use, and protect your data, and outlines your rights under the UK General Data Protection Regulation (UK GDPR).

This privacy notice tells you what to expect us to do with your personal information.

1. What information we collect, use, and why

We collect or use the following information for the operation of customer accounts:

Names and contact details
Addresses
Account information, including registration details
Marketing preferences

We collect or may use the following information for service updates, and, where you have given us permission, for marketing purposes:

Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Call recordings
Purchase or viewing history
Records of consent, where appropriate
Heating system details, including Serial Numbers, Model Numbers, Service History, Age of Item etc.

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Account information
Purchase or service history
Recorded images, such as photos or videos
Call recordings

2. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure- You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing- You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

3. Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

We do not currently send marketing communications but may do so in the future, subject to having your valid consent or another appropriate lawful basis.

Consent - we have permission from you after we give you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect and process personal information such as names, contact details, addresses, and boiler information as part of our legitimate interest in delivering safe and reliable heating services. This data is essential for maintaining accurate customer accounts, managing service records, and fulfilling product guarantees and warranties. Our interest lies in ensuring that we can: - Provide timely and efficient customer support - Maintain service histories for safety, compliance, and continuity of care - Honour product guarantees or warranties over time, which may require us to verify installation or servicing history - Proactively inform customers about service reminders, product recalls, or safety updates that could affect their heating systems

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We process certain personal information such as names, contact details, and service history as part of our legitimate interest in communicating with our customers about relevant services, updates, and offers that relate directly to the products or services they have previously received from us. Our goal is to: - Inform customers about important updates, such as boiler servicing schedules, safety notices, or product recalls - Offer relevant services or products that may enhance the performance, safety, or efficiency of their heating systems - Help customers maintain compliance with warranty or servicing requirements through timely reminders

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we give you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we must collect or use the information so we can enter or carry out a contract with you. All your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We process personal information such as names, contact details, service records, and relevant communications as part of our legitimate interest in managing and resolving customer queries, complaints, or claims effectively and fairly. This helps us to: - Provide clear and timely responses to customers who contact us with questions or concerns - Investigate and resolve complaints in a professional manner - Defend ourselves in the event of a dispute or claim related to the services we provide - Maintain high service standards and improve future customer experiences based on feedback

[For more information on our use of legitimate interests on a lawful basis, you can contact us using the contact details set out above.]

4. Where we get personal information from

We collect personal data:

Directly from you (via phone, email, website forms, or in person)
From previous service providers (if your data was transferred to us during a business acquisition)
From publicly available sources (e.g. Companies House, Gas Safe Register, or warranty databases)
From our contractors or engineers where they submit service data or photos from your job

5. How long we keep information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. In particular:

Customer job and service records are retained for up to 6 years from the date of the last completed service, in accordance with HMRC and industry standards.
Invoices and financial data are retained for 6 years for tax and accounting purposes.
If a customer withdraws consent or requests deletion, we will erase their data unless we have a legal or contractual reason to retain it.

We regularly review our data to ensure it is accurate, up to date, and no longer retained when not necessary.

6. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain dissatisfied, you have the right to raise a concern with the UK’s data protection authority, the Information Commissioner’s Office (ICO), using the contact details below.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

7. Last updated

We may update this privacy notice from time to time to reflect changes in our services, legal requirements, or data protection practices. The latest version will always be available on our website.

This notice was last updated on 21 May 2025.

8. Data Protection Compliance

Our Data Protection Officer(s) is/are:

Callum Say

0113 8000380

callum@leodisme.com

Signature: C Say

Date: 21/07/2025

Position: Accounts

Thomas Liddell

0113 8000380

tom@leodisme.com

Signature: T Liddell

Date: 21/07/2025

Position: Director